BOX OFFICE INFORMATION

Booking Tickets

Tickets can be purchased online, in person using card only, or over the telephone using a debit or credit card.

Ticket confirmation emails are issued electronically, via an emailed ‘e-ticket’ PDF. There is no need to print these tickets if you are able to show them on a smart phone or similar device.

On arrival all audience members need to pick up a re-usable laminated ticket from the Box Office. This will enable entry to the performance space.

All seating is unreserved.

Tickets are available online until one hour before the event starts. On The Door purchases can still be made at Box Office, subject to available seats.

Refunds and Exchanges

We are unable to offer refunds unless an event is cancelled by Omnibus or the Production Company. Please check the date and time of the event carefully when purchasing your tickets.

Tickets may be exchanged at Omnibus’ discretion. Exchanges can only be made for a different performance of the same production, according to availability. Exchanges must be requested at least 24 hours in advance, otherwise they may be locked into the original event.

In the event a ticket holder, or member of the ticket holders group booking, develops symptoms of COVID they are entitled to exchange their tickets, receive the ticket cost as credit towards a separate production, or a full refund. Alternatively, Omnibus Theatre gladly accepts donations of the ticket cost towards the continued running of the venue in these challenging times.

Booking Fees

There are no booking fees for tickets bought in person or over the telephone.

Online purchases are subject to a £1 booking fee per ticket.

Group Bookings

Some events carry a group offer of 10% off for groups of 6 or more, with code SIXPLUS to be applied at the purchasing page. Please check carefully as details vary depending on the event.

Tickets for groups can be purchased using the methods above unless an invoice is required, in which case please email boxoffice@omnibus-clapham.org.

Accessibility

All performance spaces and facilities are fully accessible.

Due to the variability of seating arrangements in our performance spaces it is useful for us to know at the time of booking if a wheelchair space is required, please call or email at the time of booking to let our team know your needs.

The Front of House team can likely make arrangements for different types of wheelchairs and a lift is available for the Upstairs Studio. Other arrangements can be made for partially sighted or deaf individuals, with a Portable Loop available at Box Office.

Please arrive at least 20 minutes before the start of the show and make yourself known to the Duty Manager who can assist you and your party upon arrival and when the doors open.

Concessions

Concessions apply to over-60s, children under 18 years, students in full time education, Equity, Writers’ Guild, NHS workers, people on universal credit. Concessions also apply to anyone that identifies as disabled, with carers and access support workers eligible for a free ticket.

Secure Online Payment

The ticketing and payment process is hosted by our partners Line-Up, and is fully secured. Their website can be found at lineupnow.com.

Sold Out Events

Occasionally extra tickets are released shortly before the start of a sold-out event. A waiting list for potential extra tickets will be started from 45 minutes before the start time of the event. If you would like to join this list please attend in person. You will be asked to wait until the start time of the show, at which point we will allocate tickets on a first come-first served basis. You will be welcome to sit comfortably in the bar while waiting. Please note that we cannot guarantee admission even if you are first on the list.